Frequently Asked Questions
Everything you need to know about Phiten products and services.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary based on destination and customs processing.
What is Phiten's return policy?
We offer a 30-day return policy for most unused and unopened items in their original packaging. Please note that certain personal care items may be final sale for hygiene reasons.
How do I know which size necklace or bracelet to choose?
Each product page includes a size guide. We recommend measuring your wrist or neck with a flexible tape measure to ensure a comfortable fit before placing your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I wear my Phiten jewelry while showering or swimming?
While many of our products are water-resistant, we recommend removing them before swimming in chlorinated pools or saltwater to preserve the longevity of the materials and technology.
How can I track my package after it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.